System Update Status is hung with a status of "IN_PROGRESS" after installing an on-box Collector
Last Updated October 27, 2011
You have installed an on-box collector which got installed and worked fine but on the Web configuration interface ("Maintenance-> System Updates") under "Status" it shows "An update is in progress" and if you try to install any other collector you get Error " A package update is already in progress. Please try again later". You have also tried rebooting the appliance but status is still showing update in progress.
"An update is in progress" on Status page and Error A package update is already in progress. Please try again later" if you try to install other collector
There is a lock file in /opt/Symantec/update folder which is not deleted after update is finished
1. log into SSIM using putty or other ssh client as db2admin
2. su to root user
3. do cd /opt/Symantec/update
4. type command rm -f update.lck
5. Restart all the SSIM services.
Note: If the Collector installation failed, you may also need to delete the history.log file in the same location as the lock file before you can preform a succesful installation.