PGP Universal Server Displays Detailed BootGuard Authentication After Upgrading to Version 3.2
Last Updated May 31, 2013
In PGP Universal Server 3.2, a new consumer policy option was added which added a feature for managed clients that allows the consumer to be prompted for "detailed authentication fields" rather than using "simple authentication fields" in previous releases. This feature is enabled by default when installing PGP Universal Server 3.2.
One problem associated with this new feature can occur when an end user cannot login to the system anymore due to these additional authentication fields which they may not know the answer to or understand.
Upon upgrading the PGP Universal Server to version 3.2, the consumer policy enables the "display detailed authentication fields" option by default.
Beginning with PGP Universal Server version 3.2.0 MP4, this feature is disabled by default and the Simple PGP BootGuard is displayed.
For a workaround in versions prior to 3.2.0 MP4, you can disable this feature for your Consumer Policy by using the following steps:
Log into the PGP Universal Server Admin interface.
Click Consumers > Consumer Policy and then select the desired policy.
Select PGP Whole Disk Encryption > WDE BootGuard Customization.
Change the radio button from the default option of Display detailed authentication fields to the Display simple authentication field option.
Then update the client policy by right-clicking the PGP Tray icon and selecting Update Policy.
Reboot the computer.
You should now see the simple authentication field asking for only a passphrase.
PGP Universal Server 3.2.0 - 3.2.0 MP3
PGP Desktop 10.2 Build and above (managed client)
Imported Document ID: TECH173987
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