When trying to enroll a client that was previously enrolled you receive the error "An error occurred: Item already exists".
This error can occur due to the following reasons:
Example: The user's key present on PGP Universal Server is an SKM key, but in the user's policy (Consumer Policy > Under Key Management), SKM is disabled.
To resolve this issue, use one of the following:
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.