When editing an advanced ticket in ServiceDesk, the Locations, Departments, Equipment (hardware inventory, such as computers, etc.) or Services lists are empty or do not include expected values.
The CMDB Solution Locations, Departments, Equipment or Services have not been added into the Symantec Management Platform Console, therefore, these lists will appear as empty in ServiceDesk.
Create Locations, Departments, Equipment or Services, as needed, in the CMDB Solution in the Symantec Management Platform (SMP) Console. In the SMP Console, CMDB features can be accessed by clicking on the Manage button > Assets. After the next IIS sync on the ServiceDesk server, these new values will begin to appear. For more information, refer to the CMDB User Guide and also the following related article: