Known Issue "Policies Installing this software window" is blank even after creating Policies under software Catalog
Last Updated July 28, 2012
For each Managed Software, Software Release, Software Update, and Meter Software category item, there is a data field on the right hand pane called "Policies installing this software.
This information is always blanks regardless of whether there is a Managed Software Devlivery policy associated with the Software. This is also blank when you create the MSD policy from within the Activity Center using drag and drop or the right hand context menu.
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Help and Support:
Date: 25/10/2011 8:22:06 AM
Tick Count: -2072041656
Host Name: JGMLSMP01
Process: w3wp (12276)
Thread ID: 659
Description: Unable to get policies by software guid: Adobe Reader X (10.1.0) - English (United States) (f3f48b08-8a44-46ad-ae81-e06bdc0ba2df), System.InvalidCastException: Unable to cast object of type 'Altiris.SoftwareManagement.SoftwareDelivery.TaskDeliveryItem' to type 'Altiris.SoftwareManagement.SoftwareDelivery.SoftwareDeliveryItem'.
at Altiris.NS.Services.CoreServices.SoftwareService.GetPoliciesBySoftware(GuidCollection softwareGuids, Boolean isSoftwareProduct)
Issue will be resolved in Next release which will be SMP 7.1 SP2
Symantec Management Platform 7.1 Sp1
Issue persist even after applying hotfix 2
Imported Document ID: TECH175901
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