Symantec Protection for SharePoint Servers 6.0 is reporting, 'SPVERSION' was not found.
Last Updated May 25, 2014
While attempting to install Symantec Protection for SharePoint Servers 6.0 or starting the SPSS service on Windows 2008 R2 SPSS 6.0 throws the exception, "Requested value 'SPVERSION' was not found...", in the Application Event log.
The description for Event ID 0 from source Symantec Protection for SharePoint Servers Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Module=DirectorThread | Exception message=Requested value 'SPVERSION' was not found. | Stack= at System.Enum.Parse(Type enumType, String value, Boolean ignoreCase)
at Symantec.Sharepoint.Service.DataAccess.SPSSDal. ()
The solution is to lower the User Account Control level during the install, or if needed turning off User Account Control for the account Symantec Protection for SharePoint Servers 6.0 will run as. To do this go to Control Panel -> User Accounts -> click on Change User Account settings. Lower the level to Never notify, and click OK. Attempt to install Symantec Protection for SharePoint Servers 6.0 again, this time the install should work without throwing the mentioned exception above. After SPSS 6.0 is installed the User Account Control Level can be returned to its previous level.
Symantec Protection for SharePoint Servers 6.0 Windows 2008 R2
Imported Document ID: TECH175970
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