Incorrect or partial installation of Java. Activity Center has a process that starts Java (for one of the right-click java applets).
After looking in the IIS Logs when trying to load the SMP Console noticed that the last call was made by Activity Center, in this case the SMP Console was trying to load "GET /Altiris/ActivityCenter/Silverlight.js".
With the entry above we started to consider that the issue was related to a process that called Activity Center. If we opened a page that didn't have an Activity Center tied-in, like
it opened just fine and the SMP Console was responsive. However, as soon as we hit one of the Activity Center pages, like Manage>Computers then the issue came back.
After few attempts to fix this issue it was discovered that Java was not properly installed. It had the 64x version installed but not the 32x one. After removing Java and installing the 32x version, the SMP Console opened properly.
ITMS 7.1 SP1
Imported Document ID: TECH176200
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