After upgrade to 12.1.1000.157 cannot open "Clients" tab in Symantec Endpoint Protection Manager (SEPM) on polish operating systems
Last Updated July 28, 2012
This problem appears locally on SEPM, but as well accessing SEPM through Web Console or Java Console. If for example SEPM is installed on a server with English operating system, locally will work correctly. But accessing it remotely from Polish operating systems, "Clients" tab cannot be loaded.
"Clients" tab shows "loading..."
scm-ui-*.err log from %TEMP% folder contains the following error:
Exception in thread "SwitchingTabs" java.lang.NullPointerException at com.sygate.scm.console.ui.client.ClientComputersTablePanel.getRealColumnIndex
The issue will be fixed in the 12.1 RU1 MP1 version.
There is a patch fixing the issue in 12.1 RU1 versions.
In order to install the patch follow the steps: 1. Warning! The .jar file can be used only in the localised Polish language version of SEPM 2. Save the attached scm-ui-res.jar file 3. Close all local, remote and java consoles of SEPM (in case of replication enabled, all consoles connected to all SEPMs should be closed) 4. Stop the Symantec Endpoint Protection Manager service (in case of replication enabled, the service should be stopped on all SEPMs) 5. Make a backup of the original smc-ui-res.jar which default location is \Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\ROOT\clientpkg a. Warning! The backup should be made outside of the original folder
6. Replace the original smc-ui-res.jar file with the one downloaded from the document 7. Clear Java cache: How do I clear the Java cache? http://www.java.com/en/download/help/plugin_cache.xml 8. Start the Symantec Endpoint Protection Manager on each server 9. Run the SEPM console and switch to Client tab to verify if the issue was resolved
Server: Windows 2008 32-bit polish, SEPM 12.1 RU1 polish
Clients: Windows 7 32-bit polish, SEP 12.1 RU1 polish