Shutdown and restart the RMS Console Also the customer had the credentials Manager configured such that they logging in twice as root therefore "su'ing" to himself and nullifying root privileges with sudo enabled
Use only top section of Authentication Screen when accessing as root or ccssvc account alone
RMS installed on Windows 2008 R2 Enterprise(64 bit) UNIX agentless using service account and/or root
Imported Document ID: TECH176425
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