A generic error occurred in GDI+
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A generic error occurred in GDI+

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Article ID: 155561

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

After upgrading Workflow on a server, and then attempting to open the portal, the below error was obtained. 

 

Cause

 After upgrading, the Processmanager Webpage/Application was changed to use the DefaultAppPool in IIS, rather than the custom app pool that had been previously configured.

Resolution

Open IIS, find the ProcessManager Application Website, and reset it's application pool to the previously configured app pool.  Please note that the ProcessManager, SymWebInclude, and SymWorkflowPages web applications/pages must all be in the same application pool. 


Applies To

 Servicedesk 7.1 Sp1