The agent configuration reads "out of sync". Pushing the configuration to the agent manually, reloading the agent configuration from the agentmgmt script and restarting the agent have no effect.
You also see the following behavior:
Follow the listed steps to resolve this issue:
Note: There is a fix is also available with the latest Windows off-box agent installer provided with Symantec Security Information Manager v4.8.1 Patch 9.
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This will clear the history and restart the chat.