Symantec Endpoint Protection can't be installed on this computer. The specified message could not be found for the index 19

TECH177415

Last Updated May 12, 2015

When trying to install Symantec Endpoint Protection (SEP) client for Macintosh using Mac OS X 10.7.2 (11C74) with SEP 12.1 RU1 the installation fails to complete.
Pop-up window displays the following error message:

Symantec Endpoint Protection can't be installed on this computer. The specified message could not be found for the index 19.

Java was not installed on new Mac Image.

Please install the latest Java version. Afterwards SEP for Mac installation attempts should complete. Please go to the following URL:
http://support.apple.com/downloads/#macosandsoftware

Applies To

Macintosh environment using a LiveUpdate Administrator (LUA)

Imported Document ID: TECH177415

The Mac - Pop-up Error received

Mac_error.PNG

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Symantec Endpoint Protection can't be installed on this computer. The specified message could not be found for the index 19

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Symantec Endpoint Protection can't be installed on this computer. The specified message could not be found for the index 19

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