What is the recommended upgrade path for PGP Desktop 9.x clients to version 10.x?
All PGP Desktop 9.5.x and above clients can directly be upgraded to version 10.x. Refer to the following article for more information: http://www.symantec.com/business/support/index?page=content&id=TECH171744&locale=en_US
Clients running PGP Desktop 9.0.x version need to be uninstalled and a fresh 10.x installation needs to be performed.
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This will clear the history and restart the chat.