IT Analytics or its cubes have become corrupted. Verify the following:
* Was anything significantly changed, installed or uninstalled for the Symantec Management Platform or SQL Server? If these are in a VM, did they have their snapshots reset? Changing these in this manner may result in complications when using IT Analytics. * Are there any errors in the SQL logs when this occurs? * Can the cubes be accessed and manually processed in the Microsoft SQL Server Management Studio? If not, this may indicate an issue on the SQL Server. * Is there more than one Symantec Management Platform configured to be used by IT Analytics? Remove any extras by going to the Settings button > Notification Server > IT Analytics Settings > Connections > Symantec CMDB in the Symantec Management Platform Console. Does this resolve the issue? If so, re-add the extras to then check if the issue re-occurs afterwards. * In IT Analytics Configuration, re-enter both the Analysis and Reporting database details, which will include re-entering the user name and password. If Endpoint Protection (SEP) or ServiceDesk configurations are also present, re-enter their database and user name and password details as well. Note: For SEP and ServiceDesk databases, the user name must be a SQL user name, as described here:
* In Symantec Installation Manager (SIM), uninstall all IT Analytics report packs. Does this resolve the issue? If so, re-add the report packs in SIM one at a time, checking the issue after each re-install.