Symantec Protection Center 2 (SPC) - How do I configure or change the NTP Time Server settings to synchronize with an internal server?
Last Updated November 11, 2014
The Network Time Protocol (NTP) settings need to be changed or configured to synchronize the SPC 2 appliance with a specific time server.
The configuration of the NTP settings occur during setup of the SPC 2 appliance, but due to the locked down nature of the SPC appliance there is no method to change or update the settings without technical support assistance.
The attached PowerShell script will launch the default Windows 2008 R2 Regional Settings control panel, allowing the configuration of the SPC 2 appliance's Date, Time, and Internet Time (NTP) settings.
Contact support if a new script is needed.
For virtual machines create an ISO that contains the script file in it's ZIP format. You can use a program like folder2iso to create an ISO. For Physical appliances put the ZIP file on a USB drive and plug it in to a USB port on the appliance.
Mount the ISO through the vShere client or place the ISO on your datastore, then mount it.
Logon to the Operating System Console.
Click on the "Install Protection Center Update" (Top Item).
Browse to the attached CD/DVD, or the USB drive that has been detected.
Select the file, and select ok.
The script will run and you will be presented with the Date/Time GUI so that you can change the Date, Time, or Internet Time settingss.
Select the Internet Time tab, and then select Change Settings.
Enter the Fully Qualified Domain Name (FQDN), or IP address of your Time Source (AD Server, Time Server, etc.)
Select the option to Update Now, and wait for the message signifying success or failure of the synchronization.
Verify the time now showing in the SPC Web Console, if you wish.
Select OK several times, then close the Date and Time Interface.
Log Off of the Console.
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This issue is currently being considered by Symantec to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hot fix in the current or previous versions of the software at the present time. Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
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