Software Updates fail to install with Exit Code 17028, 17031, 17035 and other related errors.
Last Updated January 29, 2018
Targeted the managed end-point with Software Update Policies; found the Client Logs and Agent GUI display Software Updates failed to install with Exit Codes via Patch Management's Software Update Cycle on schedule and failed to install when manually executed.
Confirmed the target rule logic was in order; the update targets the vulnerable .dll/file as detailed from Microsoft.
Patch Management 7.5.x, 7.6.x and 8.x
Exit Codes as follows:
17025: Patch already installed
17028: No product installed for contained patch
17031: Detection: Invalid baseline
17034 (17035): Error: Required patch does not apply to the machine
17044: Installer was unable to run detection for this package
17302: Error: Applying Patch
1642: The installer cannot install the upgrade patch because the program being upgraded may be missing or the upgrade patch updates a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
1612: The installation source for this product is not available. Verify that the source exists and that you can access it.
1613: This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer Service
Found these errors most commonly direct to issues with how the software (i.e. Office Software) was deployed, or how it was upgraded with a Service Pack, or corruption was generated when later components were installed.
Method 1: Run the "Microsoft Office Diagnostics" tool reports (can be found in Start \ Programs \ Microsoft Office \ Microsoft Office Tools \ Microsoft Office Diagnostics). Check to see if any repairs are needed on the product.
Note: The Microsoft Office Diagnostics tool is no longer provided in version 2010 and up. The repair will need to be performed via Control Panel > Add/Remove Programs (Programs & Features); highlight the Software listed and Right-click > Repair
Method 2:Ensure there are proper language packs or Service Packs installed on the client for Office, for if the client's targeted dll's (vulnerable files) are lower than the targeted level for IsInstalled=TRUE, then the update will target; however, if the base software is not laid down properly with the level of SP's & LP's then it will fail to install. The best method for ensuring 100% compliance is to get the base software to supported status.
Method 3:Uninstall / Reinstall the Office Suite to ensure the versions and product integrity are in order.
Advisory: If Patch Management still continues to fail to install these software updates; work through HOWTO60789 to gather the rule data for support will need to review if the targeting of the Software Update is in order.
Imported Document ID: TECH180083
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