Symantec Endpoint Protection (SEP) clients wont update their definitions from the Group Update Provider (GUP)
Virus, PTP and NTP definitions displayed in the SEP client GUI are out of date.
SEP client content definitions are not up to date due to GUP 's corrupted distributed contents.
Symantec Endpoint Protection 11.x and 12.1.x
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This will clear the history and restart the chat.