USB Devices connecting to Docking Station are no longer recognized after un-docking and re-docking the laptop.
Last Updated July 21, 2012
BUG REPORT: USB Devices connected to Docking Station are no longer recognized after re-docking the laptop.
Defect in Symantec Endpoint Encryption Device Control 8.0.0.
Defect resolved in Symantec Endpoint Encryption Device Control 8.2.2.
HP 8560p EliteBook Windows 7 Professional SP1 Symantec Endpoint Encryption Device Control v8.0.0.
When Symantec Endpoint Encryption Device Control v8.0.0 is installed and a laptop is re-docked, the USB devices connected to the docking station are no longer recognized. They show up in the Device Manager with a yellow exclamation mark. The machine needs to be rebooted to correct this issue.
Imported Document ID: TECH183503
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe