SEPM clients screen shows "Not Available" for SONAR Definitions, IPS Definitions, and Download Protection Definitions
Last Updated February 11, 2014
Symantec Endpoint Protection (SEP) clients are receiving definition updates, but the clients show those definitions as "Not Available" in the Clients page of the Symantec Endpoint Protection Manager (SEPM) when the Protection Technology view is selected. The Edit Properties dialog for individual clients may also show "Not Available" for definitions listed on the Clients tab.
Since the initial release of Symantec Endpoint Protection 12.1, the Symantec Endpoint Protection Manager backend limited the rows of return results to 5000, but a specfic SQL query may return more than 5000 rows directly from the database. Consquently, the query results are limited to 5000 rows, resulting in missing data in the Symantec Endpoint Protection Manager console.