When starting the remote console, an application error occurs. The remote console does not start.
Upon starting the console, the following error message appears:
Application error: unable to launch the application
The More Information button gives the following message:
Error: JAR resources in JNLP file are not signed by same certificate
To work around this problem, download the latest remote console from the upgraded server.
To update the remote console
On the remote computer, go to:
A prompt appears to install the JRE.
Allow the JRE to install.
Launch the remote console.
If the Remote Console does not have internet access, the JRE installation fails. In that case, download and install the latest JRE from the java.com Web site manually.
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This will clear the history and restart the chat.