There is a content filtering policy that is configured to detect password protected files. To verify this follow these steps: 1. Login to the Symantec Messaging Gateway (SMG) Control Center Web UI 2. Click on Content->Policies->Email 3. For each listed policies click the name of the policy to review the settings of the policy. 4. There is at least one policy that has conditions containing 'If the file metadata is in the attachment list "Password Protected Files" '
An email with a password protected Microsoft Word 2007 file is not detected by content filtering. To verify this use the following file to send a message through the SMG scanner. EncryptFile.zip When this message is sent, it is not detected by Content Filtering Policies.
There is a known issue where SMG content filtering is not correcly detecting Microsoft Word 2007 documents where password protection is being used.
This issue has been resolved with the release of SMG 9.5.4. Please upgrade to the lastest version to resolve this issue.
Imported Document ID: TECH186184
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