SEP client downloads Gup List, but gets the error "CheckSum does not match!"
Last Updated October 25, 2018
The Symantec Endpoint Protection (SEP) 11.0.6300.803 client downloads the Gup List from the SEPM. Although the file downloads successfully (HTTP status code 200), the client displays an error in the Sylink log which says "CheckSum do not match!"
As a result, the SEP client does not update definitions.
The following error was captured in Sylink logging:
<mfn_MakeGetGupListUrl:>Request is: action=320&hostid=839D8714xxx...
<mfn_DoGetGupList200>Content Lenght => 452
<mfn_DoGetGupList200>Got Gup List from server, read bytes=452
<mfn_DoGetGupList200> CheckSum do not match!
<GetGupList:>RECEIVE STAGE COMPLETED
The Gup List on the SEPM has become corrupted.
Recreate the Gup List using the following steps:
Stop the service named Symantec Endpoint Protection Manager
Go to: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\gup
Start the service named Symantec Endpoint Protection Manager
The GUP list (globalist.xml) will be recreated almost immediately, but it may take some time before it is populated with the IPs of GUPs again.
Monitor the SEP clients to confirm they begin updating.
Imported Document ID: TECH186369
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