Spam definitions are not updating in Symantec Messaging Gateway
Last Updated August 24, 2012
It is noticed in the Control Center under System Status the Spam definitions are older than 1 hour and there is a increase in spam mails received. It has been confirmed with Telnet based communication to the Symantec antispam Aztec servers is fine.
In System Status the Spam definitions are older than 1 hour.
Temporary update issue in the SMG OS.
Reboot the affected scanner in the following way: 1. In the Control Center - Administration - Hosts - Shutdown - Select the affected scanner - Reboot - press Reboot to confirm or in the Command Line Interface - type reboot - confirm with typing yes 2. After the reboot of the scanner log back in to the Control Center 3. Wait about 5 mintues, the spam definitions should now be updated
Symantec Messaging Gateway (SMG) 9.x
Imported Document ID: TECH186529
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