Error "The remote name could not be resolved" occurs when trying to access IT Analytics Configuration
Last Updated November 01, 2012
When trying to access IT Analytics Configuration (Settings > All Settings > Notification Server > IT Analytics Settings > Configuration), the error "The remote name could not be resolved: '<server-name>'" occurs.
Server Error in '/Altiris/ITAnalytics' Application.
The remote name could not be resolved: '<server-name>'
The SQL Server Analysis Server and/or Report Server were deleted, renamed, or, the Symantec_CMDB Altiris database was moved to a different SQL Server that no longer has access to the Analysis and Report Severs previously used, or, the Analysis and/or Report Server is not running/functional.
Reset IT Analytics Configuration data by clearing out these values in SQL. The following article describes how to do this: