"ERROR: Other instances of db-backup must be running, exiting" is seen in Symantec Messaging Gateway (SMG) Control Center when an unscheduled backup is attempted
Last Updated April 25, 2012
The Control Center displays the message "Other instances of db-backup must be running, exiting" when it fails to perform an unscheduled backup.
Following error messages are seen in the Control Center and in BrightmailLog.log:
Cannot backup the database on the local host.
ERROR: Other instances of db-backup must be running, exiting
This error indicates that a scheduled backup is already running in the background. Status of a scheduled backup can be checked by looking at the "Scheduled Tasks Status" page (Status > Scheduled Tasks > Backups). Please wait for the scheduled backup to finish before performing an unscheduled manual backup.
Imported Document ID: TECH187352
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