The status of a PGP Whole Disk Encrypted disk is not reflecting correctly on PGP Server and the Authenticated user of device is missing from Internal Users.
The issue can occur due to a corrupt or bad preference file of PGP Desktop or when intermittent connection with the server or policy is not refreshed for a long period of time.
To resolve this issue, first try updating the client policy with PGP Universal Server (right-click the PGP Tray icon and then select Update Policy). If the correct policy is still not shown, recreate the PGP Desktop preference file by re-enrolling the client.
Use the following steps to re-enroll the client:
In the Windows System Tray, right-click the PGP Tray icon and select Exit PGP Services.
Click Start > Run and type %appdata% and then click OK.
Rename or delete the PGP Corporation folder.
Click Start > All Programs Startup > PGP Tray. The PGP Enrollment Assistant is displayed.
Complete re-enrolling the PGP Desktop client.
PGP Desktop 10.2.0 MP4
PGP Universal 3.2.0 MP4
Imported Document ID: TECH192169
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.