Symantec Scan Engine (SSE) itself working, according to the logs, just the Web-interface is not accessible. Internet Explorer shows "Internet Explorer cannot display the webpage" when opening the Symantec Scan Engine interface.
Internet Explorer cannot display the webpage
Most likely causes
* You are not connected to the Internet
* The website might be encountering problems
* There might a typing error in the address
What you can try:
* Diagnose Connection Problems
Restarting the Symantec Scan Engine service may resolve the issue.
Data to collect if restarting the SSE service does not help:
Run 'netstat -anob' on the affected servers and pipe this into a text file. Ports 8004 cq. 8005 (or customer ports) should be listed.
Using Telnet or a similar tool, see if the ports used by SSE are opened?
Try to access the SSE web interface with another browser
Which Java Runtime Environment versions are installed?
Is the IP address added to the (local) trusted sites?
What is the version of the Internet Explorer that is being used?
Which information is collected if you 'Diagnose Connection Problems' is selected?
Imported Document ID: TECH196795
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