When you launch the Web console, you see an error message. The logon screen does not appear, and you cannot connect to the console.
An exception occurred processing JSP page /Highlander_docs/error.jsp at line 22
This problem occurs if Symantec Endpoint Protection Manager is installed in a folder path that has a hash mark (#) in the name. Symantec Endpoint Protection Manager is not supported when installed to a folder with an illegal character, such as the hash mark.
To solve the problem, install Symantec Endpoint Protection Manager in a different folder path.
Imported Document ID: TECH198275
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