Troubleshooting Symantec Endpoint Encryption Device Control 8.2 Management Console login failure.

TECH199466

Last Updated October 16, 2013

When running the management console, you could receive a "SSL/TLS" or a "Requested Service Not Responding" error when trying to log in.

This could be due to one of the following reasons:

Changes have been applied to IIS, but these Symantec Endpoint Encryption Device Control services haven't been restarted.
Hardened security is preventing access to ASP.NET and the application folders.

End the IIS working process ( aspnet_wp.exe on Windows XP or w3wp.exe on Windows 2003).
Assign read–only access permissions to the following Service and Network Service accounts:

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\CONFIG
The application directory and all subfolders where the server is installed

Assign full access permissions to the following Service and Network Service accounts

C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP. NET Files
C:\WINDOWS\Temp

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Troubleshooting Symantec Endpoint Encryption Device Control 8.2 Management Console login failure.

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Troubleshooting Symantec Endpoint Encryption Device Control 8.2 Management Console login failure.

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Solution

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