Symantec/Protection Engine (SPE) is unable to scan .mht files created by the Microsoft Windows Problem Steps Recorder application.
SPE produces an unscannable error.
This is not an issue with Symantec Protection Engine as the .mht files produced by Windows Problem Step Recorder are malformed.
The issue with these files is that they do not contain a null line after the "boundary=" definition. Because of this the preamble section of the file is interpreted as part of the message header which causes the file to be malformed.
The current workaround is to disable malformed container detection in SPE.
To disable malformed container detection perform the following steps:
Login to SPE console
Go to Policies
In the sidebar under Views, click Filtering.
Click the "Container Handling" tab at the top of the page.
Uncheck the "Enable Malformed Container Handling" checkbox
Save and Apply changes
Imported Document ID: TECH202351
Subscribing will provide email updates when this Article is updated. Login is required.