Steps to resolve the issue 1. Run the Microsoft FixIt or follow the Manual methods provided in the document below: http://support.microsoft.com/kb/822798 If the problem persists after running Fixit utility, try the rest of manual methods mentioned in the kb article as Fixit utility automates only manual methods 1 to 5(Total 11 methods).
2. Reboot the system. 3. Uninstall the SEP client. (Run the Symantec SEP uninstall utility, Cleanwipe, if uninstallation fails.) 4. Reinstall the SEP client
Windows XP Service Pack 3
Symantec Endpoint Protection 12.1.x
Imported Document ID: TECH202829
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