Symantec Technical Support has requested Load Point Analysis (LPA) in order to troubleshoot an infection, outbreak or issue.
Threat Analysis Scan replaces Load Point Analysis
In SymHelp version 2.1.22 and later, the default options for the Threat Analysis Scan (TAS) are equivalent to running Load Point Analysis. To learn more about the Threat Analysis Scan see:
TECH215519: 'How to run the Threat Analysis Scan in Symantec Help (SymHelp)'
TECH215550: 'About the Threat Analysis Scan'
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This will clear the history and restart the chat.