This article describes how to collect and provide debug logs for a Symantec support case using the debug wizard in the Symantec Diagnostic Tool (SymDiag)
To collect debug logging data for a Symantec product you can run SymDiag in debug logging mode to enable debug logging, disable debug logging and gather the debug logs automatically along with a full data collection for support Symantec products.
Currently supported Symantec products for debug logging:
Endpoint Protection Client
Mail Security for Exchange
Running the Debug Logging Wizard
To launch the debug logging wizard use the command-line switch ‘–debug' (i.e. SymDiag.exe –debug)
In the initial (EULA) page, click ‘I accept the EULA’
In the ‘Select Products’ dialog, check the relevant products and click 'Next'…
In the 'Select Data Type' dialog, under the Debug Logging section check the box for each Symantec product you want to collect debug logging data for and then click 'Next'
Note: If ‘Advanced...’ is chosen, an additional option dialog will appear. This should dialog be configured as directed by a Symantec Support agent. For details regarding product specific debug logging options see: