Which files could be used or will be required by Support to troubleshoot present issues?
Application Configuration and Log Files:
C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Web\Enrollment\Web.config - Configuration file which also reports back what server URL get to be used.
C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Data\logs - The amount of log files here depends on the platform addresses for mobile devices. This could be compared with the NLOGs from SMM.
C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Services - Configuration files of different services. Also to check what server URL or debug level are in use. - The log level could be set here as well.
Windows log files and System Information:
The Microsoft OS and there installed Server Features providing useful information:
- IIS logs (Where the MDM service is running) - Windows Event Logs - System Information (run msinfo32) -> Windows Error Reporting
iOS device log:
Detailed information could be gathered from the iOS device itself. Use the iPhone Configuration Utility to gather the iOS Log from the device. You can get the tool and a guide for it here: http://www.apple.com/support/iphone/enterprise/ Install it on one machine and wire your iOS to it. In the opened Utility select the device at the left hand site. Next select the Console tab at the top right corner. Reproduce the issue behavior. Create a log file by "Save the Console as...".
For this platform the Athena.log and AppUpdate.log.txt file are available to check
Last received task from server
Last response to server
Error code if rollout has failed.
For this platform the agent.log is available to check