BUG REPORT - PGPdesk.exe and PGPtray.exe crashing if partition 0 is an extended partition
TECH204970
Last Updated April 11, 2013
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PGP Desktop / Symantec Encryption Desktop might experience crashes when the disk is partitioned with an Extended Partition as first partition.
With PGP Desktop 10.2.1 MP5 the PGPtray.exe might crash upon start with error message:
Application Name: PGPtray.exe Application Version: 10.2.1.5033 Application Timestamp: 50977396 Fault Module Name: PGPwdesdk.dll Fault Module Version: 10.2.1.5033 Fault Module Timestamp: 50977213 Exception Code: c0000005 Exception Offset: 00011388 OS Version: 6.1.7600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Faulting application name: PGPdesk.exe, version: 10.2.1.5033, time stamp: 0x509773ce Faulting module name: PGPdesk.exe, version: 10.2.1.5033, time stamp: 0x509773ce Exception code: 0xc0000005 Fault offset: 0x0000efcf Faulting process id: 0xc5c Faulting application start time: 0x01ce35cd677324a6 Faulting application path: C:\Program Files\PGP Corporation\PGP Desktop\PGPdesk.exe Faulting module path: C:\Program Files\PGP Corporation\PGP Desktop\PGPdesk.exe Report Id: 143144af-a1c1-11e2-ac23-000c292b79d7
With Symantec Encryption Desktop 10.3.0 MP1 PGPDesk.exe and PGPtray.exe might crash upon start with an error message:
Faulting application name: PGPdesk.exe, version: 10.3.0.9060, time stamp: 0x510c66fe Faulting module name: PGPdesk.exe, version: 10.3.0.9060, time stamp: 0x510c66fe Exception code: 0xc0000005 Fault offset: 0x0000f09f Faulting process id: 0x254 Faulting application start time: 0x01ce35ee3f7371cb Faulting application path: C:\Program Files\PGP Corporation\PGP Desktop\PGPdesk.exe Faulting module path: C:\Program Files\PGP Corporation\PGP Desktop\PGPdesk.exe Report Id: f9efc3a9-a1e1-11e2-b81b-000c292b79d7
Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
The following is a known temporary workaround for the issue until the version/maintenance pack is released: Use a primary partition as first partition. This is an example partition table: DISKPART> select disk 0 Disk 0 is now the selected disk. DISKPART> list partition Partition ### Type Size Offset ------------- ---------------- ------- ------- Partition 1 Primary 100 MB 1024 KB Partition 2 Primary 39 GB 101 MB
Applies To
This problem occurs if the disk was partitioned with an Extended Partition as first partition. The partition table can be examined with the Windows program "diskpart"
DISKPART> select disk 0 Disk 0 is now the selected disk. DISKPART> list partition Partition ### Type Size Offset ------------- ---------------- ------- ------- Partition 0 Extended 10 GB 1023 KB Partition 3 Logical 9 GB 1024 KB Partition 4 Logical 487 MB 9 GB Partition 1 Primary 19 GB 10 GB Partition 2 Primary 934 MB 29 GB
Source:
ETrack
ID: 3148940
Description:
PGPdesk.exe and PGPtray.exe crashing if partition 0 is an extended partition
Imported Document ID: TECH204970
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