If you cannot upgrade, work around the problem by implementing mod_reqtimeout.so in the SEPM Apache server. This workaround only applies to 12.1.2 or newer managers. There is no workaround available for pre-12.1.2 managers.
Warning: If you implement the workaround, you must re-apply the workaround after migrating to 18.104.22.168 or 12.1.3. You will not need to reapply the workaround after migrating to 12.1.4 or later.
Download and save to disk the
module attached to this document.
Copy the file into the
directory. Note: On most systems, the default SEPM installation directory is
C:\Program Files\Symantec\Symantec Endpoint Protection Manager
with a plain text editor such as Notepad, and then add the following lines to the bottom: