Symantec Mobile Security 7.2 on Android Fails to Successfully update via LiveUpdate, "Failed to install Scan Engine" and "Failed to install Anti-Malware"
Last Updated July 01, 2013
Symantec Mobile Security 7.2 successfully downloads files from LiveUpdate, but cannot apply them successfully. The pop-up on screen indicates "2 updates downloaded, 0 installed." Other Android clients in the same environment (perhaps updating the same files from an internal LiveUpdate Administrator 2.x server) can successfully update.
Upgrade clients to version 188.8.131.52 or perform a fresh install of version 184.108.40.206. This release is currently available from Google Play, and has been confirmed to correct the issue and allow for successful updates from internet LiveUpdate servers or from internal LUA 2.x servers.
The affected Android client is running the hotfix1 release of SMS 7.2 (version 220.127.116.11). Clients running 18.104.22.168 are not affected.
Imported Document ID: TECH207691
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