The monitor agent is crashing during high amounts of NT events, especially IAS events.
There is no associated error message. The only indication of an issue is that the aexmetricprov.exe process terminates erroneously.
The problem was caused by an index calculation while swapping placeholders with parameters in NT log messages. If the result string was shorter than the template used and the last parameter is located at the end of the string, the index of the terminal character of the string temporarily goes out of range during calculations.
This has been fixed and the problem will be corrected in ITMS 7.1 SP2 Roll-Up Version 7. This roll-up version has not yet been released. Please subscribe to this article to be notified of any updates.
This effects the 7.1 versions of the Symantec Management Platform with Windows clients.
Imported Document ID: TECH208010
Subscribing will provide email updates when this Article is updated. Login is required.