There is a problem with configuring a user account that has access to only the event console in the Monitor Solution Plugin of the Symantec Management Platform.
There is no associated error message. The only indication of an issue is that the alerts in the event console will not show up for an added users event console view.
This issue is caused by a bug in the code. It can be seen by doing the following: In the Symantec Management Platform navigate to Manage > Organizational Views and Groups. Right Click Organizational Views and select New > Organizational View. Right click the newly added Organizational View and select New > Organizational Group. Add resources to the the new group (computers or users). Now right click the newly created Organizational Group and select Manage Security > Assign Management Rights. This will bring up the Security Role Manager. Navigate to Monitoring and Alerting > Alert History. If all read and write permissions are checked in the check boxes then that user or computer should have read/write access to the event console, but this does not work in 7.x version of the Symantec Management Platform.
This issue has been fixed in ITMS 7.5 Orion.
Symantec Management Platform versions 7.0 - 7.1. Windows computers. This effects all supported windows platforms: Windows XP - Windows 2008R2.
Imported Document ID: TECH208353
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