When a user attempts to reset their password, they never receive the password reset e-mail.
This may occur if the App Center server / tenant's Branding page has not yet been customized. By default, the From Email value, which is responsible for sending password reset e-mails, is: customersupport@[domain]. In our SaaS offering, for example, password reset e-mails will originate from: email@example.com. Some e-mail systems perform a validation check as to whether or not the e-mail is coming from a valid domain (i.e. the domain has a valid MX record). If this check fails, the e-mail is subsequently bounced.
Log into the App Center server / tenant with an administrative account
Access the page: Settings > Branding
Configure the From Email field to be a valid e-mail address
Attempt the password reset again
Symantec App Center 4.x
Default "From Email" needs to be a valid e-mail address
Imported Document ID: TECH208395
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.