When a user attempts to reset their password, they never receive the password reset e-mail.
This may occur if the App Center server / tenant's Branding page has not yet been customized. By default, the From Email value, which is responsible for sending password reset e-mails, is: customersupport@[domain]. In our SaaS offering, for example, password reset e-mails will originate from: email@example.com. Some e-mail systems perform a validation check as to whether or not the e-mail is coming from a valid domain (i.e. the domain has a valid MX record). If this check fails, the e-mail is subsequently bounced.
Log into the App Center server / tenant with an administrative account
Access the page: Settings > Branding
Configure the From Email field to be a valid e-mail address
Attempt the password reset again
Symantec App Center 4.x
Default "From Email" needs to be a valid e-mail address
Imported Document ID: TECH208395
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