pcAnywhere plug-in for Mac fails to install on OS X 10.8.x
None. The installer exits without any error.
OS X 10.8.x was not available at the time pcAnywhere Solution was released. Changes in this platform release required updates to the pcAnywhere plugin for Mac.
An updated pcAnywhere plugin for Mac package is available that supports OS X 10.8.
Note: The issue discussed in this kb has been addressed in pcAnywhere solution 12.6.8 as provided in Symantec Client Management Suite 7.5 SP1 release. http://www.symantec.com/docs/DOC7355
NOTE: Only apply the update in this document to pcAnywhere Solution 12.6.7 (build 8096) or 12.6.7 HF 1 (8209)**.
Download the attached zip, ET3183046-OSX_108_support.zip, and extract the files. Follow the instructions, included in the ReadMe, for application of this update. This update needs to be applied directly on all SMP servers, Parent and Child. Best Practices suggest to apply to Child servers first when in a Heirarchy configuration.
**An updated pcAnywhere plugin for Mac package will not be release for versions of pcAnywhere Solution prior to 12.6.7 (build 8096).