Error "You are using an unsupported browser" appears while using the Symantec Management Platform Console
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Error "You are using an unsupported browser" appears while using the Symantec Management Platform Console

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Article ID: 158306

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Updated On:

Products

IT Management Suite

Issue/Introduction

When using the Symantec Management Platform Console, an error occurs stating that an unsupported browser is being used. Unexpected requests to install "plug-ins", such as image that looks like a puzzle piece or "Google plugins", may appear where they shouldn't or re-appear even after they have been installed previously. Seeming data loss of records or values may also occur.

You are using an unsupported browser. Some features will not work unless you use a recent version of Internet Explorer / Edge.

Environment

ITMS 7.x, 8.x

Non-Internet Explorer browser.

Resolution

A non-Internet Explorer browser is being used. While this may work to a degree, the Symantec Management Platform Console was not designed to be used with any non-IE browsers. Only IE is supported. It is strongly recommended therefore to only use IE when using the Symantec Management Platform Console. Additional information about this and other system requirements can be found in the following article:

Symantec Management Platform and Altiris Solutions Support Matrix
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/it-management-suite/ITMS/Platform-and-OS-Support.html