Problems with the Servicedesk Resolve/Close Multiple Incidents Application
Last Updated August 22, 2013
When using the Resolve/Close Multiple Incidents tool in Servicedesk, the set of incidents is not editable. Individual incident tickets cannot be removed.
To reproduce the problem:
1. Go to Submit Request > Administrative Service > Resolve/Close Multiple Incidents
2. Search & Add Tickets
3. From the Selected Tickets section > Click Remove option
The actual result is that the incident ticket is not removed The expected result is that the incident ticket should be removed from the selection set.
No error displayed
Missing data in the save sets of the closure process.
This has been fixed and resolved. The fix will be coming with Servicedesk 7.6 release. This release is targeted for the end of 2013. As a workaround, you can use the SD.BulkClosure process found on Connect at this location
Servicedesk 7.5 GA
Imported Document ID: TECH209855
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