While reviewing assets, such as computers in a report, some are found to no longer be there but were previously.
The Symantec Management Platform Console application generally maintains excellent data integrity between its products and its database. This is therefore not likely a defect or issue with Altiris, but is due to other causes that the user may not be aware of. Extensive troubleshooting may be needed to determine what the cause(s) were. This article's purpose is to provide some of the more common examples of how assets can be deleted. Note: Many sections of this article can also be used to troubleshoot changes to an asset, such as a serial number or comment change, etc. But primarily, this article is designed to diagnosis missing assets and why they are now missing.
Causes and Problem Areas
Deleted data cannot generally be recovered by the Symantec Management Platform itself. It is up to the user to find the best method to bring their data back based on their needs and processes involved for how their data comes into the environment.
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This will clear the history and restart the chat.