The Symantec Management Agent is unresponsive although the agent service is still running. During this hung state, manually forcing a client configuration update or sending basic inventory does not produce any perceived activities on the agent. If the TaskManagement folder is renamed on the impacted client computer and the Symantec Management Agent service is restarted, normal functionality may resume for a period of time before reverting back to the hung state. A review of the agent log files may have similar entries as those below.
Process: AeXNSAgent.exe (12100)
If/else condition called for non-completed task: 19eaa5d0-27f2-4985-baf6-860f10610ce4
The Symantec Management Agent is encountering an unhandled exception.
A pointfix has been created for the ITMS 7.1 SP2 MP1.1 rollup version 4 platform. Please contact support to receive instructions for this pointfix. Symantec Development is working to include this fix into an upcoming rollup.
Symantec Management Platform 7.1 SP2 MP1.1 Rollup Version 4
Imported Document ID: TECH210531
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