Download tasks on LiveUpdate Administrator 2.x (LUA 2.x) servers which had been successfully downloading and processing updates began to fail on or around Friday 27 September 2013.
The LUA 2.x server may generate an alert similar to "The download request failed to commit to database."
In the lua-application log files, there are errors similar to:
2013-09-28 12:45:29,459 [pool-122-thread-1] ERROR handler.RequestHandler - Failed to commit and move updates
LuaException [UserMessage[ ERROR:EXCEPTION_DBACCESS:
Nested Exception is:
[ org.springframework.orm.hibernate3.HibernateSystemException ] a different object with the same identifier value was already associated with the session: [com.symantec.lua.mdl.contentcatalog.ContentPackage#102893]; nested exception is org.hibernate.NonUniqueObjectException: a different object with the same identifier value was already associated with the session: [com.symantec.lua.mdl.contentcatalog.ContentPackage#102893]
This issue has now been resolved. LiveUpdate Administrator 2.x has been confirmed to correctly download, process and distribute the content updates currently available from Internet source servers.
If IPS definition have been unchecked as a workaround, please re-enable their download and distribution now. IPS are a crucial and effective defense against many of today's threats.
Imported Document ID: TECH211068
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