Messages cannot be delivered to the Spam Quarantine and are queued with "421 Closing Connection" message
Last Updated July 01, 2015
Messages with the "Deliver to Spam Quarantine" action are not appearing in the Spam Quarantine but instead remain queued in the Messaging Gateway delivery queue with a "421 Closing Connection" message as the last error.
"421 Closing Connection"
Mar 18 2013 19:44:55 [SmtpWorker-12] ERROR - Cannot create a spam message in the database.
unexpected database error has occurred. Please contact your system
administrator. ; nested exception is:
Column 'from_addr_email' cannot be null
This is caused by a malformed From header in the message which is preventing the message from being inserted into the Spam Quarantine database.
This is addressed with the SMG 10.5 release.
Imported Document ID: TECH211479
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