When trying to encryption hard drive of Dell Latitude E6410 or similar Dell machine, Symantec Encryption Desktop (formerly PGP Desktop) is unable to recognize the disk and start encryption
Could not start disk encryption err: -12218
Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Dell Latitude E6410 or similar PC from Dell
Microsoft Windows family operating system
Symantec Encryption Desktop 10.3.1
Dell ControlPoint Security Device Driver Pack is incompatible with Symantec Encryption Desktop
Imported Document ID: TECH211944
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