If there is a proxy in the environment it will be necessary to configure the proxy settings in the Symantec Endpoint Protection Small Business Edition (SEP SBE) cloud management console, this document will provide instructions for this process.
Configuring Proxy Settings in the Hosted Endpoint Portal
Note: Make sure to double-check the settings used by the proxy prior to configuring these options in the portal, if the settings are incorrect and clients receive them, they will loose communication and it will be necessary to manually configure proxy settings on each individual client one at a time in order to restore communications.
Click on the Policies tab in the navigation ribbon at the top of the page
This will take you to the System policies window by default, click on the Default System Policy
As default policies are not editable, click on the Save a Copy link at the top of the page
Rename the policy to a name of your choice and provide a description (optional)
Check the Enable Proxy box and fill in your proxy settings
Note: You will get a popup warning you about loosing connectivity if the settings you enter are incorrect
Note: If your proxy requires authentication make sure to check the Authenticated box and enter the necessary credentials
In the Groups section check the box next to all of the groups you want to apply the policy to
Click Save & Apply
Configuring Proxy Settings During Installation
Using a Redistributable Package
During Redistributable Package Creation proxy settings can be configured when creating a redistributable package so that every machine installed using that package will use the proxy settings supplied.
Using the Download a Redistributable Package installation option, download the Symantec Package Creator
Click the Proxy Settings button
Check the Enable Proxy checkbox
Fill in the proxy information, if the proxy requires authentication, make sure to check the Authenticated box and fill in the credentials
Click Begin, this will create a SymRedistributable.exe installer which will install using the proxy information provided
When installing using the Install Symantec Endpoint Protection Small Business Edition On This Computer or Send Download Invites methods, proxy settings can be configured individualy for situations where a particular machine has a proxy configuration that differs from the rest of the environment.
Run the SymantecExtractor.exe
Click Next on the Welcome page
Click the Advanced button
Check Enable Proxy and fill out the proxy information
If the proxy requires authentication, check the Authenticated checkbox and fill in the required credentials
Click Install to begin the installation
Manually Configuring Proxy Settings on an Existing Client
If proxy settings are entered incorrectly and clients loose connectivity, the correct settings will need to be applied individually on each computer, to do this:
Open the client interface
Click on the settings button
Click on Proxy Settings
Check the Override Proxy Settings and Enable Proxy boxes and fill out the proxy information
Click Apply then Close
Imported Document ID: TECH212344
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