When clicking on the Cube pane in the console i receive an error
Cube setup error: Unexpected end of file has occurred. The following elements are not closed: Map, Line 3975, position 8.
Incorrect client pack installed from the Symantec Installation Manager.
Install the correct client management pack.
Example: Service Desk 7.5 is being used and the 7.1 client pack gets installed.
If installing the correct version report pack fails to remove the error then you must manually remove leftover assemblies in the Symantec_CMDB database.
Run the query attached to locate all referenced assemblies, once you locate the invalid entry perform a delete statement using the Guid as the identifier of what to remove.
All Versions of ITA and SMP report packs.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.